Connected Enterprise?
One
of the major challenges today is to enable “the Connected Enterprise”
by supporting the strategy with the knowledge and information. Connectivity is
defined as the communication, co-ordination and collaboration
–within
a business (intra),
–between
businesses (inter)
–or
between business and partners, suppliers and customers (extra) that is
necessary to increase performance and value
This
means looking at ensuring the right business and content drivers in:
- How to connect
individuals and groups within a business e.g., how does feedback from each
pub or restaurant look at trends in different areas, how do individuals
communicate and learn and grow from each other. How does the importance of the brand relate to each entity?
- How to connect
individuals and groups between businesses e.g., each business such as pub
to restaurant would have different trends for different brands, how does
an individual or group of individuals communicate their feedback on
different brands, how are menus affected in different areas
- How to connect
businesses to partners e.g., brewing partners and franchises as well as
acquisition and mergers may take place around the world, how do
individuals and groups track and have market intelligence for expanding
their market into new popular brands in other countries which countries
and leaders or followers
- How to connect
businesses to suppliers e.g., B2B for rationalising procurement and
speeding up Just in Time support functions such as Human resources,
Financial methods, corporate strategy, Information Management, Health and
Safety, Environmental, Corporate Affairs, Procurement, Regulation
- And Most
Importantly how to connect to your customers e.g., B2C how do you involve
your customers in your brands, what attracts individuals to give feedback
how do you engage and create brand loyalty
This
provides an agenda and map of how people, process, knowledge and technology
should support the leadership strategy.
K-solutions
provides expertise that facilitates and innovates with methodologies, tools and
techniques that supports enterprises such as Whitbread to improve performance
and value to their shareholders and customers.
Why K-solutions -
Connecting the Enterprise
With
the advent of many mergers or companies that have grown up in with discrete
divisions or departments, one of the fundamental attributes any enterprise must
have today is to be able to communicate, share knowledge and form relationships
within the enterprise and within the extended enterprise to maintain and
enhance performance to cater for the changing markets and demographics of the
customers it serves.
The
Internet is providing a means of enabling companies and consumers to acquire
goods, information and knowledge globally. Therefore connecting the enterprise
and extended enterprise seamlessly is now the major initiative that will be the
priority for companies to compete in this new global market.
People
will need to adapt to changing behaviours to increase sharing of knowledge,
methods, tools and techniques as objectives of team creation and devolvement
will be needed to carry out many projects and tasks. This sharing will be necessary to maintain and enhance the
performance across the enterprise. Many
problems exist in tackling this challenge:
- Faster means
of building relationships with new groupings
- Gaining
agreements within short deadlines
- Capturing
experiences and the means of sharing them
- Deployment of
resources to virtual and short term projects
- Reducing time,
especially in meetings and low value processes
- Increasing the
innovation of new ideas and breakthroughs to develop the undevelopable
- Interacting
with customers to measure and understand the market
- Just in time
satisfaction of customer needs
All
of these require some facilitation and information technology enablement to be
achieved.
K-solutions
offer services to support the ongoing Connection of the Enterprise:
People
facilitation services:
- Assessment and
recommendation to ensure the governance for the Connected Enterprise is in
place
- Assessment and
recommendation of the support and structure that is needed to operate the
Connected Enterprise
- Provision of a
methodology, tools and techniques that enables the building of
relationships in new groupings
- Interactive
workshops specifically on innovating new ideas and breakthroughs,
identifying business initiatives that provide value
- Assessment and
recommendation of how the human resources mix needs to be developed
- Provision of a
behavioural model and value set to free up individuals in the enterprise
- Assess and
workshop the setting of critical success factors and measurements
Technology
services:
- Assessment and
Recommendation of the Connected Enterprise Technology infrastructure
- Provision of
the Connected Enterprise Architecture
- Formation of
communities to develop and capture experiences
- Develop
strategic knowledge
- Develop
organisational knowledge
- Develop
project experiences
- Modelling of
elements that need to be shared
- I’net
architecture to facilitate enterprise and inter enterprise communication
- Mobilization
and communications planning to introduce a new ethos
Our Approach
Assignments and workshops
Formulate
the business drivers by mapping the intra, inter and extra business
connectivity using a TOP mapping methodology.
This includes:
- How to connect
individuals and groups within a business
- How to connect
individuals and groups between businesses
- How to connect
businesses to partners
- How to connect
businesses to suppliers
- And Most
Importantly how to connect to your customers
Formulate
the content drivers by mapping the essential knowledge and information that
supports the value chain using a innovative methodology
Formulate
the technical drivers that enable the business and content drivers
Infrastructure
assessment
K-solutions Applications and
Technical services
Intelligent People directory to be able to locate
expertise
Community Space forums for developing organizational,
project and strategic knowledge
Knowledge Web for publishing from the community space
and linking knowledge to business needs
Mastering Lotus R5 to support push pull people
behaviours
Use of Palm pilots and PDAs with AvantGo to configure
a more individual connection to the infrastructure
Bespoke Lotus Notes Applications Development to
provide specific solutions for Whitbread.
Work done for clients
- Intranet,
Internet and Extranet strategies
- Measurements
for I’net
- Best Practice
for I’net
- Content
management
- Publishing
- Policies and
guidelines
- Qualification
- best
intranet, internet site
- inclusion in the
Fletcher Report or IDC
- Innovation
- Use of PDAs
- Use of cell
phones
- Knowledge
publishing
- One I’net
- Responsiveness
- The push pull
change in behaviours
- Measuring how
peoples’ behaviour when they are used to react to papers, correspondence
arriving rather than being proactive and looking for information using
Internet technologies
- Research
- Future
tracking
- With
internet charges becoming close to zero why not have your intranet and
internet on one service
- PDAs
- Why and What
attracts people to a web page
- Best in class
internet and intranet sites
- Best
practices and how to follow and how to lead
- Palm Pilots
and PDAs
- Senior
management engagement and use
- Harvard
Business Reviews
- The Community
Space
- Products and
services to engage teams
- Technology
- Lotus Business
Partner
- Bespoke
development
- Knowledge
product set